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If you have any question, concern or an issue, please do not hesitate to e-mail/text us. Thanks! :)
PRIVACY:
We respect your privacy. Upon checking out, we only ask for your name, mailing address, telephone number and e-mail address. The information provided will not be shared to anyone--ever.
METHOD OF PAYMENT:
~ PayPal
~ Google Wallet (Used to be Google Checkout)
SHIPPING:
~ Location: US-Mainland, Hawaii, Alaska and Puerto Rico only
~ Shipping fee for Puerto Rico - same as the rest
~ It will be sent via USPS First-Class or UPS depending on the product within 2 business days of receiving a cleared payment. A confirmation e-mail with the tracking number will be sent along with a shipment date.
~ Expect delivery:
--USPS First-Class mail in 3-10 business days
--UPS mail in 7-10 business days
~ Unless otherwise specified-- we can combine multiple items shipping to same address to save you on shipping. Notify us via e-mail immediately to hold your package for shipment. The difference in shipping will be refunded.
~ We are located in Perry, GA. On some items, you have the option to pick-up instead of paying for shipping. Contact us after the paid transaction for details
SALES TAX:
~ Per Georgia Law we are required to charge sales tax regardless of the final destination. There will be no extra charge to you since it will already be included in the price of the item.
CANCELLATION POLICY:
~ E-mail us for all order cancellation
~ An item is prepared and shipped within 48 hours of the order payment. If an e-mail was received WITHIN 24 hours of payment -- a full refund will be issued
~ If an e-mail cancellation was received AFTER 24 hours of the order payment -- receive a full refund minus 5% restocking fee
~ If an e-mail cancellation was received after it was shipped, refer to the “RETURN POLICY”
RETURN POLICY:
*****DO NOT return merchandise without contacting us first*****
~ If the item received has been damaged in transit, notify us and the shipping provider immediately (within 48 hours)
~ If the item is defective, notify us immediately (within 48 hours)
~ E-mail confirmation will be sent to you with applicable info regarding your return. The item must be shipped to us within 3-days in its original condition plus any accessory as applicable.
~ To return an item that was open, not-defective or damaged, e-mail us within 2-days of receiving it
~ E-mail confirmation will be sent by us with applicable info regarding your return. The item must be shipped to us within 3-days in its original condition plus any accessory as applicable.
~ Buyer is responsible for the return shipping cost
~ Once the item is received, an e-mail confirmation will be sent and a refund will be given minus the initial shipping cost and 20% restocking fee
FEEDBACK:
LBK13 ask that you kindly leave a feedback once your item has arrived. Your satisfaction is our top priority; please work with us to resolve any issue(s) that you may have before leaving a negative feedback. Thank you in advance and have a great day.
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